To answer your queries, support and contact requests.
If you contact us with queries, requests for more information about initiatives or products or other generic support inquiries, we will need to collect information about you such as:
- personal and contact details, like full name, company and role, email address,
- demographic data,
- qualifications and profession, and/or the content of your messages to us.
For information about managing your contact data, email subscriptions and promotional communications, please use the form at the bottom of this page or contact our Data Protection Officers or Chief Privacy Officer .
Legal basis of the processing
We process your Personal Information when it is necessary for the performance of a contract to which you are the party or in order to take steps at your request prior to entering into a contract. This applies in any case where we provide services to you pursuant to a contract, such as when you use our website or process your registration on the website. If you do not provide the Personal Information that we need in order to provide our services, we will not be able to provide our services to you. We process your Personal Information for the performance of a contract in the following circumstances:
- to provide better usability, troubleshooting and site maintenance; and
- to create your user ID.
We process your Personal Information when it is necessary for the purposes of a legitimate interest pursued by us or a third party (when these interests are not overridden by your data protection rights). This applies in the following circumstances:
- to identify you once you register on our website; and
- to contact you and respond to your questions or requests;
- to understand which parts of the website are visited and how frequently; and
- to provide access to desirable content based on your preferences.
Consequences of not providing Personal Information
If you choose not to provide your Personal Information that is mandatory to process your request, we may not be able to provide the corresponding service.
Data security
RexterTech adopts reasonable and appropriate security practices and procedures including administrative, physical security, and technical controls in order to safeguard your Personal Information.
Data retention
Personal Information will not be retained for a period more than necessary to fulfill the purposes outlined in this privacy statement, unless a longer retention period is required by law or for directly related legitimate business purposes.
Updates to this privacy statement
RexterTech may change the data privacy practices and update this privacy statement as and when the need arises, and the same will be made available on the website. But our commitment to protect the privacy of website users will continue to remain.
